The General Manager is the backbone of the retail operation; he or she assists will assist the owners with overseeing all departments, employees, and operations, ensure compliance across the business, serving as a high-level escalation point for addressing client and employee issues or concerns, and leading by example to foster a strong company culture of spreading happiness through professional achievement.

Description

The General Manager’s main responsibility is to hit company sales and revenue goals by ensuring a superior client experience while at the same time promoting a positive, professional work environment geared towards inclusion, respect, development and growth among employees.  As General Manager, you will be responsible for the day to day operations at the retail level, including: hiring, onboarding/training, scheduling, supervising, operations, cash handling, inventory, compliance and internal reporting.  The line management team consisting of the Inventory Manager, Retail Sales Managers and Security Lead will all report directly to the General Manager. The role requires strong leadership and client service skills necessary to instill a culture of client excellence and compliance across the entire staff.

Responsibilities

• Ensure compliance with security, inventory, and local and state regulations.

• Manage, supervise, and direct the activities of all assigned staff:

• Help hire and train Inventory and Retail Sales Managers and assist them in hiring and training their own direct reports.

• Oversee standard operating procedures for the retail business, updating as necessary.

• Implement company policies and ensure staff adhere to best practices

• Help set sales, service, and profit goals and lead staff to exceed them

• Make recommendations regarding hiring, disciplining, terminating, and advancing employees

• Oversee staff scheduling to ensure optimal employee coverage relative to business demands by shift

• Review employee performance regularly and maintain employee records

• Ensure ongoing staff education on cannabis  products, strains, and consumption methods

• Manage and inspire internal staff to deliver the highest level of customer service

• Ensure the safety and satisfaction of every customer and employee

• Manage and maintain retail sales and inventory management software

• Work closely with Inventory Manager to ensure an adequate supply of quality products, overseeing delivery intake and manifests.

• Review regular inventory audits and oversee any investigations into any potential inventory diversions, reporting discrepancies or diversions to appropriate contacts.

• Oversee any product recalls or client complaints regarding adverse reactions.

• Prepare internal reporting regarding revenue, inventory sales and employee performance as directed.

• Assist in the development of strategy, budgets, marketing initiatives and sales forecasts

• Liaise with law enforcement, vendors, and local community as needed

Qualifications and Requirements

• Bachelor’s degree and five (5) to seven (7) years of management experience

• Proficient with basic software (ex. Microsoft Office, POS and Inventory Management software)

• Excellent organizational skills

• Strong verbal and written communication skills

• Strong interpersonal skills

• Impeccable time management

• Ability to work independently and with others

• Self-driven

• Cannabis retail management experience is highly preferred

• Minimum twenty-one (21) years of age

• Must possess a valid driver’s license or government Identification (ID)

• Must pass any and all required background checks

• Must possess a current Cannabis Business Identification card (or secure prior to employment)

Compensation and benefits

• Competitive base salary

• Yearly bonus opportunity based on goal achievement and business performance

• 2 weeks paid time off

• Health and dental benefits

  • 401(K) plan